RUSA all series has one-year warranty from the date of purchase. Within 3 months, if there is any of non-human / external damage or product defects, RUSA would replace a new one for free. For one-year warranty, depending on the actual product status, RUSA will give you a quote of discretionary maintenance costs and shipping costs, you can decide to repair or not. (RUSA reserves the right to use replacement parts or not to repair in response to discontinuation of special series of accessories.)

The following conditions are not covered by the warranty:

Damage caused by improper use, such as: fabric damage/scratch/dye bleeding/chemical erosion,

zipper derailment/damage, strap broken, backpack broken...etc.

The slight surface wear caused by the normal use of the product. We reserve the right to make changes to designs, materials, and specifications without notice to any individual or organization.

If the product has problems under normal use, Please send an email to service@rusa.com.tw or call the RUSA Customer Center at 02-22980280. And return the problem product to the inspection as directed.

Please remind you to keep the proof of purchase and try to use the original packaging when returning the product. The warranty time starts from the time stated on the invoice when it is purchased. You can copy or take a photo after receiving the invoice, and then use it for warranty. If you cannot provide the proof of the purchase is deemed to be an expired warranty, the maintenance fee will be charged.

The product's extended warranty terms are subject to the same principles as the limited warranty terms. We do not pay for the return of insurance or any import fees and taxes. After the inspection, if it is found to be product materials defects or production defects, we will do our best to provide free repair or replace with the same or equivalent products.

This term applies only to direct purchasers and users of RUSA products, excluding secondary transfers or secondary sales.